Brecon Beacon Cottages Reviews

We stayed in the lavender lodge for a hen do, which was fabulous, lots of things to do and facilities were perfect, highly recommend booking with Emily she couldn't help us enough

The description of the cottage was quite misleading on many points, it certainly was not dog friendly. The way they have dismissed our complaints is very arrogant and their customer service is very disappointing. If they were doing regular site visits they would see first hand our complaints and appreciate our side of the story rather than the onsite cottage owner. If your product is poor your company is failing to offer an honest service.

Really nice website and bookign was easier than other reviews had made us fear.

Nicely laid out website and some really spectacular properties. I was deciding between a property they had and one with another site. I decided to go with their property as it was bigger and a better location. I spoke to them on the phone, paid my deposit and got a confirmation back. Some time later I get an email from them that they've made a mistake and the property is actually already booked for those dates. Very poor help trying to find an alternative solution too. Now the property I wanted on the other site has gone. So all round a really poor experience....